The account name/user id is created on the ByteTrade blockchain as your unique identifier. Compared with the address, the account name has better legibility and memorability. For example, if A transfers money to B, A will no longer need to copy and paste the complicated address of B, instead of A just needs to enter the account name of B.
The account name is case sensitive. If you transfer to a wrong ByteTrade account name, we can do nothing in this situation because every transaction is recorded on the blockchain and cannot be replayed. The best solution is to try to find that user in our community and talk to them.
Join the community: https://t.me/bton_global